Refund policy

✦ THE ZARAR — RETURN & REFUND POLICY ✦

Effective Date: August 19, 2026

At The Zarar, we carefully check our products before dispatch to ensure you receive your wallet in good condition. If you are not satisfied with your purchase, please review the policy below.

Returns

  • Return requests must be made within 7 days of delivery.

  • The product must be unused, unworn, undamaged, and in its original packaging.

  • Customers may be asked to provide proof of purchase and photographs of the product.

  • Products damaged through misuse, improper handling, or normal wear may not qualify for a return.

  • Return shipping arrangements and charges may depend on the reason for the return.

Refunds & Exchanges

Once we receive and inspect the returned product, we will confirm whether it qualifies for a refund or exchange. Approved refunds will be processed using the applicable payment method or another agreed method.

For assistance, contact 03319797291 or thezarar.info@gmail.com.

✦ THE ZARAR — PRIVACY POLICY ✦

At The Zarar, your privacy is important to us. We collect and use customer information only for legitimate business and order-related purposes.

Information We Collect

When you place an order or contact us, we may collect:

  • Full name

  • Phone number

  • Email address

  • Delivery and billing address

  • Order and purchase details

  • Information you provide to customer support

How We Use Your Information

Your information may be used to:

  • Process and confirm your orders.

  • Arrange delivery of purchased products.

  • Contact you regarding your order.

  • Respond to questions and customer-service requests.

  • Improve our products, services, and customer experience.

  • Prevent fraud or misuse of our services.

We do not sell or rent your personal information. Information may be shared with trusted courier, payment, or service providers only when necessary to complete your order or provide our services, or when required by law.

✦ THE ZARAR — TERMS OF SERVICE ✦

By accessing our website, placing an order, or purchasing from The Zarar, you agree to these Terms of Service.

Orders & Products

  • Customers must provide accurate name, phone number, and delivery information.

  • Orders are subject to product availability and confirmation.

  • Prices, product availability, designs, and other details may change without prior notice.

  • Product colors and appearance may vary slightly depending on lighting, photography, and your device screen.

Order Cancellation

We may cancel an order if the product is unavailable, incorrect information has been provided, payment or delivery issues occur, or circumstances require cancellation.

Website Content

All brand names, logos, photographs, product descriptions, graphics, and other content belonging to The Zarar may not be copied, reproduced, or used without permission.

✦ THE ZARAR — SHIPPING POLICY ✦

We aim to deliver The Zarar products safely and efficiently across Pakistan.

Order Processing

  • Orders are generally processed within 1–3 business days.

  • Orders may take longer during weekends, public holidays, sales, or periods of high demand.

  • Customers must provide a complete and accurate delivery address and active phone number.

Delivery

Delivery time depends on the customer's location and the courier service. Remote areas may require additional delivery time.

Once an order has been dispatched, delivery delays caused by the courier, weather, public holidays, strikes, or other circumstances outside our control may occur.

If you experience a delivery issue, please contact us with your order details so we can assist you.

✦ THE ZARAR — CONTACT INFORMATION ✦

For questions about products, orders, returns, refunds, shipping, or any of our policies, please contact us:

Trade Name: The Zarar
Phone: 03319797291
Email: thezarar.info@gmail.com
Physical Address: Dalazak Road, Peshawar 25000, Pakistan

Customer Support

We aim to respond to customer inquiries as promptly as possible during our available support hours.

The Zarar — Quality Wallets, Designed for Everyone.